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Contact Information and Returns:

Tel: (323) 300-8006

Email: info@handcraftrugs.com

Return Policy

If you are not fully satisfied with your purchase, you may send your unused Rug back to us in the same manner they were received within 30 days.  We do not accept any returns after 30 days.   

Customers are responsible for shipping costs on all returns 

How to return:

Simply email us and we will provide you the shipping address and an Authorized RMA number

*Please note there will be a 5% restocking fee applied to all returns.

About Us:

Handcraft Rugs is a Family business since 1979, we treat each customer as a family member. Our prices are extremely competitive and we are very proud of our personal and caring customer service. We want you to be 100% satisfied with your purchase. We make sure to educate the customers by good pictures and information, shopping at Handcraftrugs.com is not any different from shopping in actual store.